Acceptance of the order
The acceptance of your order begins with the delivery of an Email confirming the contents of your order and satisfying the record prerequisites.
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Shipment and Delivery Time
Local buyer:-
The delivery within PAKISTAN is 5-6 working days from the order processing/ launch date.
International buyers:-
The delivery time is between 10 to 12 working days. In case if the product is on prebook, we mention the order processing date on the product page.
In case if there is a delay in launch, the new order processing date is communicated via email/call/WhatsApp
Delivery time for stitched articles:-
These are subjective and clearly mentioned at the checkout page and order invoice. Also, there can be unexpected delivery delays due to customs clearance. The delay can go up to 4-6 working days.
The shipment charges depend upon the weight of the consignment.
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Order Delays
GM tries its level best to make deliveries in the most reasonable time possible. However order deliveries may be delayed in case of certain unexpected situations; GM does not assume any responsibility for delayed deliveries, though it does everything in its power to avoid them. If there are delays from the supplier/brand, GM collection will inform its customers via email/call/WhatsApp about the expected delay and new order processing date.
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Unavailability of the product
GM will contact you via call/email/WhatsApp to inform you about the unavailability of a product in your order unless the problem is urgent or an emergency.
If the shipment of the order is delayed due to the unavailability of a product then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may get the order canceled and receive a refund for any products you have paid for but not received.
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Replicas & Quality of the product(s)
GM is an authentic seller which just stocks Original items. The nature of an item is totally subjective to the brand itself. We won't entertain any claims with respect to the nature of an item where the customer professes to have gotten a replica.
If the customer has any concerns regarding the quality of the product we would encourage them to verify the authenticity with the concerned brand.
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Order Placement via Bank Transfer/easypaisa/jazzcash
GM takes no guarantee of the availability of the product that you had ordered if you are making the payment after the given timeframe. Though our efforts will be to process your initial order, if any of the ordered products is out of stock you will be offered to choose any other product/design/color (within the same price range). GM will not be held responsible if there are delays in delivery due to out-of-stock products.
Customers who are making the payment through easypaisa/jazzcash/Bank transfer(Bank deposit). The order that you place is kept on hold for 48 hours after you receive a confirmation email from us about the Order and Payment Details.
If you plan to make payment after 48 hours of receiving the confirmation, please confirm it with us if the products that you have ordered are still in stock.
If we get no confirmation from the customer, the order might be canceled without any notification.
The order is only processed after the customer makes the complete payment and informs us about payment details.