Exchange policy
We have a very accommodating exchange policy, and customers are welcome to exchange products if they are not satisfied with the product they have received. However, certain conditions apply:
1. Any complaints made after the 14-day time period will not be entertained for an exchange or return.
2. Unwashed, unworn, wrong, or defective items may be exchanged within the same brand (depending upon stock availability) within 14 days from the date of delivery.
3. Any product that is ‘Stitched’ for the customer will NOT be entertained for exchange or return.
4. Similarly, any unstitched product purchased from GM will not be open for any claims or exchanges if the customer has already had it stitched, even in the case of missing pieces.
5. Shipping costs (both ways) for sending any non-damaged items will be covered by the customer. GM will assume responsibility for shipping costs related to defective or wrong merchandise. In the case of international orders, the concerned team will conduct an investigation and provide a resolution based on the situation.
6. GM will not accept exchanges for any item that has been washed, dried, damaged, or stained in any way. This includes items that have been damaged or shrunk in a dryer. GM is not responsible for bleeding, damage to print, or fading of colors due to washing.
7. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
8. Product add-ons (matching trousers/dupatta) are not eligible for exchange.
GM has the full right to update the exchange policy without any prior notice.
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Stitching
GM collection takes pride in employing the finest couturiers in Pakistan, We have a thorough stitching process where we give the customers the chance to get their outfits stitched on either standard size (small, medium, large, x-large) or custom size via measurements form filled by customer
Once the outfits are stitched they go through a rigorous quality assurance process after which they are shipped/handed over to the customer.
GM collection will not entertain any claims with regards to stitching products since the outfits are stitched as per the instructions of the customers. The customers can check out our detailed terms and conditions for stitching below.
Stitching Terms:
GM is not going to accept any complaints made after 7 days of the order delivery date.
Any Stitched product will NOT be entertained for exchange or return.
The stitching would be done according to the picture; however, there could be some variation depending on the actual fabrics included in the product and on the embellishments available in the local market (for example laces, ribbons, buttons, tassels, Pearls, etc.). Brands often use custom-designed embellishments on dresses for model shoots. These are neither supplied with the product nor available in the local market. Hence we try our best to get and use the closest-looking embellishment available in the local market.
There are cases where the stitched suit shown in the catalog image is using extra fabric. Sometimes even up to 2 extra suits. In that case, we try our best to make the most identical design using the single suit you purchased.
It is a very common practice of Brands to use extra lighting and photo effects during the model shoot. Which results in varying the catalog image from the actual fabric color. In that case, GM is not responsible for the change. We can only assure the product’s originality and not the actual color.
A stitching order can not be canceled after 45 days of order placement. Similarly, any suit in a stitching order can not be exchanged or replaced after 45 days of the order placement date.
It may not be necessary that the embellishments shown in the image can be exactly applied to the suit. However, we will try to procure the most identical embellishments available in the market which will be of top quality and finishing.
There are certain practices that GM follows for stitching orders, please check them here
Possible Delays in order
In case of any problem, while processing your payment, the stitching time will be revised accordingly.
The Stitching time may be revised if our stitching team has any concerns during the stitching process. It may be about fabric limitation, inappropriate/incomplete measurements, or defective products.
The Stitching completion time is calculated from the launch date of the collection. In case of any delay in the launch by the brand, the customers are informed and provided with a new stitching completion date.
For international shipments, we deliver through DHL, SKYNET, UPS, and DPEX. It usually takes 7 to 12 working days for all major international destinations. There can be unexpected delays due to weather, logistical issues, or custom clearance. The delay can go up to few working days. In this case, GM will not be responsible for the abnormal delay from the courier company or due to any regulatory issues.